As Natürlich, we offer a 100% product authenticity guarantee to our customers.

All our products are 100% original and are sourced from Authorized and Official Turkey Distributors or directly from the brands. Each product is presented in its original packaging along with the invoice issued to you.

To verify product authenticity, download the "UTS" mobile application from the Play Store (for Android) or App Store (for iOS) and select the "Scan with Camera" option. You can then scan the barcode of the products you purchased and be assured of their authenticity.

You can find the expiration date of the products you ordered from our website in the section marked as SKT or Exp Date on the product packaging.

On some specific cosmetic products, instead of an expiration date, the period of use after opening the cover is indicated with symbols and numbers.

You can search for Products, Brands, or Categories using the top search menu on the Home Page.

To add the products you like to your favorites, you must log in if you have a Natürlich account.

If you do not have a Natürlich account, you can create a membership by selecting the "Sign up" option from the top menu.

To review a product: You must have a Natürlich membership and must have previously purchased the product.

You can check the product descriptions and reviews on the product page. If you would like more information, you can reach us via our Whatsapp Support line.

Click on the "Sign Up" text located in the upper right section of the menu and follow the instructions.

It is not mandatory to create a membership to place an order. However, we recommend you to become a member to be informed about current campaigns and to benefit from many other Natürlich privileges.

Click on the "Log In" option located in the upper right menu, then you can log in with your E-Mail or Phone number.

Click on the "Forgot Password" text in the login tab and follow the instructions.

After logging in to your account, you can update your membership information from your user menu.

Please contact our Whatsapp Support line and summarize the situation.

If you have forgotten your password, you can proceed by selecting the "Forgot Password" option from the "Login" tab.

If you are experiencing any other issues accessing your account, please contact our Whatsapp Support line and summarize the situation.

All your information (Address, Phone No, Name-Surname, Password, E-Mail) is encrypted and saved in our database and cannot be accessed by 3rd parties.

Your information is not sold or marketed.

Your payment information is not stored by us; your payments are processed securely only by 3rd party secure payment institutions.

For detailed information, please review the Privacy & Security page.

After logging in to your account, you can update your preferences by clicking on the "Communication Preferences" tab in your user panel.

Natürlich membership is free of charge for all users.

After logging in to your account, simply select the "Delete My Account" option from your user panel.

All your information in our database will be deleted, and no data will be stored.

You can place an order by creating an account, logging into your existing account, or as a guest user.

After adding the products you wish to purchase to your cart, you can complete your order by clicking on the cart icon in the upper right corner.

You must have a Natürlich account to track your orders. Guest users cannot track their orders.

After logging in to your account, go to the "My Orders" tab.

In this tab, your active orders will appear as "Preparing", "Shipped", or "Delivered".

For all your orders, you can change the address or cancel before they are shipped.

Cancellation is not possible for orders with the status "Shipped" or "Delivered".

Shipping is free for orders of $40 and over.

For orders under $40, a fixed shipping fee of $5 must be paid.

You can initiate a return for products that arrive damaged or defective by logging into your Natürlich account.

Your invoice will be available in the "My Orders" tab on your user panel after your products have been delivered to you.

Exceptional out-of-stock situation: This may have been caused by a slight delay in updating our stocks while your order was being recorded. We apologize for any inconvenience caused.

In such cases, your refund will be processed as soon as possible and you will be informed via e-mail.

You can make payments using your Visa or Mastercard.

Only Credit Card/Debit Card purchases can be made through our website. Our cash on delivery option is not available.

After entering your card details, the supported installment options will be displayed.

TLS 1.0 and SSL 3.0 256-BIT Transport Layer Security (TLS) is an encryption protocol that supports privacy and data integrity for communications over open networks like the internet, formerly known as Secure Sockets Layer (SSL). In this way, your payment information is encrypted and transmitted securely and completely to the relevant bank. From the beginning to the end of your shopping, the security of all the information you have entered, such as name, surname, and credit card number, is ensured.

Your payment information is not stored or shared by us; your payment transactions are completed entirely in an encrypted manner through the payment institutions we have an agreement with.

Before making a payment, you can use your special discount and promotion codes by entering them into the code usage section located above the total amount in the "Checkout" (cart) area.

By "Logging In" with your Natürlich member information, you can return products purchased previously within 14 days from the "My Orders" section.

After initiating the return, you should pack the products—preferably in their original packaging—in a way that prevents damage during transit, and then present them to the courier branch using the partner shipping code provided to you.

You can return all the products you have purchased within fourteen (14) days, which is the legal return period.

The products you have purchased must be returned to us unused, undamaged, and with all components intact, preferably in their original packaging and including the invoice.

For all your orders, you can change the address or cancel before they are shipped.

The inspection of your returned product is completed within 3 business days, and your refund is processed.

The reflection of your refund on your bank account may vary depending on your bank. In most cases, your refund is credited to your account within seven (7) business days.

Your products will be delivered to the courier within 2 (two) business days following payment approval after your order.

Orders placed on Saturdays, Sundays, and Public Holidays will be delivered to the courier on the next business day.

The courier companies we ship with vary by region. The companies we have agreements with are as follows.

UPS, FedEx, USPS

Your tracking number will be sent to the e-mail address you provided after your order. This way, you can find out where your package is.

While your order is in the "Preparing" stage, you can update your delivery address through your user panel.